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For many years I trained Customer Service Reps at a large corporation. There is no doubt that it was during those years I personally became a consumer with rather high standards and expectations. It was also during that time that I realized my only point of power (as a consumer) was to take my business elsewhere if I didn't get the treatment I deserved. While it may not sound like much, take a minute and add it up! How much do you spend at your grocery store in a year? How much do you spend at your local gas station in a year? How much do you spend at your Dr.'s office in a year (make sure to include what your insurance pays)? Are you surprised? Whether we consciously think about it or not, we are all consumers of companies and businesses who profit because we choose to do business with them. The key word here is 'choose', and we'll talk about that later. Some of the smallest businesses do a fabulous job teaching their employees how to treat their customers. Maybe it's the place you stop for coffee on the way to work in the morning. You go in, the coffee is hot and fresh, it's neat and tidy, the cashier has a big smile (even if it's really busy), and they even take the time to thank you for your business. Then there are some of the larger companies (not all). They have mission, vision and values statements on the walls. In the employee lounge area there are posters that say something about their commitment to quality and service. Yet, when you reach the customer service or check out person, they appear lifeless…no enthusiasm, no eye contact, and virtually no acknowledgement…and god help you if you inconvenience them by asking for an explanation or a price check. Decide right now to become an empowered consumer and give your business to those who treat you like they appreciate your business. Here's a strategy to get you there: 1.Create a list of all the places you do business. Don't forget to include subscriptions, financial institutions, and even your handyman. 2.Next, rate your satisfaction with each business on your list (5= Very Satisfied - 1= Not Satisfied). 3.Review your ratings. 4.If there are ratings of 1 or 2, take your business elsewhere…immediately. 5.Businesses you rated 3 should be considered in the danger zone. If you choose to stay with them, at least give them some feedback on what they can do to improve. Review them again in 6 months. 6.Repeat the process annually. My point…you deserve to be treated with respect and appreciation, and you have a CHOICE! If you exercise that choice, you serve us all as consumers. Don't settle for less!
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. Chickens And Pigs Help Define Two Things We Need For Success This article is about involvement and commitment, two of thethings we need to be successful. This applies to our jobs orbusinesses, relationships, and even our recreational pursuits.Any type of success, whether it is personal, professional,academic, or athletic, will usually require a combination ofinvolvement and commitment.I hope the headline stirred your interest. Here is how chickens,pigs, and even cows, can help define involvement and commit… 2. Advertising Without Spamming and Annoying Others! Hello Internet Users! I am Jim Bonham owner of Bonham Enterprise's. It's hard to get known here in the world of many websites. I do the Newsletter/Ezine thing to help promote my business. The massive emails are out of the question because I do not like Spam no more than any of you. This article is one of my best ways to get known out here in the massive sea of the internet without doing the Spamming and Annoying Others! The other way is you and… 3. How To Deal With A Bully, Play The Nutter Card Most people at some stage of their lives will become the victim of bullying. People may think that this only occurs at school, however a lot of bullying also occurs in the workplace and even by your local neighbours. This article describes how I have learnt to deal with these nasty people, by playing what I call the nutter card. At school I was an obvious target for a bully. I had a speech impediment known as a stutter or a stammer. I was always … 4. One Step At a Time Earlier this week, I was putting together some bookcases.You know those kind that come in a thin box with a pictureon front of how great it will look when it's finished.In big letters on the front it said, 'Quick and Easy Assembly.'This was a lie. An outright lie. But after I got overbeing lied to, I settled down to build the bookcases. Ofcourse with 3 children in the house, I had some help. Andlate into the project, when I asked, 'What's the nex… |