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don't expect you to be, but when something goes wrong you have a great opportunity to learn a number of interesting things about people in general and yourself in particular, as well as how to handle such situations. As an example, here's something that recently happened to me. I have a free newsletter that I send by email. When someone signs up for it at my website, I send them a 'Welcome' message to thank them for subscribing and to send them the most recent issue. Last week I accidentally sent this 'Welcome' message to my entire list of over 2500 existing subscribers in 20+ countries! I realized what had happened within 5 minutes, and immediately sent a message to the entire list (on purpose this time!) to apologize and not to worry; they were not on the list twice and would not be receiving duplicate newsletters in the future. The reaction was immediate and surprising, to say the least. One of the first to respond told me that he never subscribed (remember, this message was thanking people for subscribing), that I better not charge him for it or he will report me to the FBI (!), and that I was a 'stinking con-artist'. What made this especially interesting is that this particular individual has been receiving my newsletter every other week for over a year!!! Several others told me that they never subscribed and to remove them from the list. Again, all of them had, in fact, subscribed and had been receiving the newsletter for many months. (I have never nor would I ever send the newsletter to anyone who hadn't specifically requested it.) Then there were the 'faithful'; the many nice people who sent a quick note such as 'Don't worry about it', 'You're spending too much time in your bathrobe', and 'It's always nice to hear from you, even if by mistake'. Here are some things that I learned: 1. You can't please everyone, no matter what you do. Some people are just cranky, so you have to just let them be cranky! Nothing you say or do will placate them. 2. Sometimes you just have to let go. At first I tried to tell those who complained that they had been on the list for months, but then realized that if these people don't even realize that there is no sense trying to hold on to them. They obviously don't need the newsletter or read it. 'Buh- bye'! 3. I've got to lighten-up on myself. Even though the negative messages amounted to less than 1/2 of one percent, and they were outnumbered by positive messages by at least 4 to 1, I still found myself focusing on them and feeling bad about it. 4. When something goes wrong, it is important to try to identify ALL of the ramifications. It never occurred to me that people would see the 'Welcome' message and think they were subscribed to something new. If I had thought of that, I would have mentioned it in my follow-up message and perhaps fended off a few of the requests to get off of the list. (Maybe not... see #1 above!) The next time something goes wrong, think it through calmly before you take action. Then let the chips fall where they may and look at the entire situation as a learning opportunity. If you don't, it just might happen again.
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Advice Home Business Technology Online Advertising Motivational Internet Marketing SEO Help Online Games Science Articles Happiness More Articles:1. BE TRUSTWORTHY How do you approach the people and situations in your life? Do you expecteach person you meet to be trustworthy? Do you expect a positive outcomefrom each situation? Do you accord yourself love, respect and approval forwho you are right this minute? Deciding to live from a place of acceptanceand expectation of good seems to me to be 'throwing your heart out in frontof you'. If you expect to get hurt, it is likely it will be so. If youexpect to fa… 2. Make Your Mark with Rubber Stamps How do you make your mark? With your own collection of rubber stamps, you can add your own personal touch. Design your very own specialty envelopes. With your collection, mark your important documents with “confidential” or “original document.” Many businesses find stamps a very convenient, low-cost alternative to some of the more elaborate but unnecessary items that serve the same function. Personalize your greeting with a rubber stamp and make … 3. Will The Real Home Buying Guide...Please Stand Up? Use Google right now and do a search on, “Home Buying Guide”. Take a few minutes to check and see what's out there and then come right back.Now, try 'Home Buyer Guide' and check to see what's out there for that. Overwhelming, isn’t it? And that’s exactly the problem facing today’s prospective homebuyers; not knowing how to sort through all of the information that is offered to them when buying a home. Do you know what the other problem is? Ironi… 4. Poor Birdy I want to tell you a true story that is actually sad, but perhaps there is a learning lesson for all of us here. Today I woke up ready to get busy. My basic routine is shower, shave and Java. I had a few meetings this morning so I had to stop at a local 7-11 for my java (coffee). I pull into the parking lot, find a parking spot and begin walking to the front entrance. Just before I entered the store I noticed a bicycle rack just outside the front… |